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Terms of Service

Last updated: February 2026

1. Agreement Overview

These Terms of Service (“Terms”) form a binding agreement between you (“Client”, “you”) and Dubai Visa Work (“we”, “us”, “our”). By accessing our website, booking a call, purchasing a service, or communicating with us, you confirm that you have read, understood, and agree to be bound by these Terms.

2. Nature of Services

Our services are strictly consultancy and advisory in nature. We may provide guidance on:

  • Eligibility assessment for the Dubai Virtual Work Visa program
  • Document checklist preparation and document quality review
  • Application consistency checks and submission guidance
  • Explanations of typical requirements, timelines, and common issues
  • General relocation guidance related to the program (non-legal, non-financial advice)
IMPORTANT: We do not submit applications on your behalf, do not act as your legal representative, and do not have authority to influence any government decision. You remain responsible for submitting your application directly to the relevant UAE authorities or official portals.

3. Client Responsibilities

As a client, you are responsible for:

  • Providing accurate, complete, and truthful information and documents
  • Reviewing all guidance and making your own decisions
  • Submitting applications and documents to the appropriate authorities
  • Ensuring all information submitted to authorities is correct and consistent
  • Meeting all deadlines and requirements set by UAE authorities
  • Seeking independent legal or tax advice where appropriate

4. No Guarantees or Warranties

We explicitly state that:

  • No guarantee is provided regarding approval, timing, or outcome of any application
  • Decisions are made solely by UAE authorities and may change without notice
  • We cannot control or influence authority processes, timelines, or outcomes
  • Past outcomes or examples do not guarantee future results
WARNING: Applications may be refused for reasons beyond our control, including but not limited to policy changes, incomplete documentation, inconsistencies, or failure to meet eligibility criteria.

5. Payment and Refund Policy

5.1 Payment Terms

Unless stated otherwise in writing, payment for consultancy services is due in full before service delivery begins. Fees are shown in the currency displayed at checkout or in the agreed invoice.

5.2 Strict No-Refund Policy

NO REFUNDS UNDER ANY CIRCUMSTANCES

All sales are final. We do not provide refunds under any circumstances, including (but not limited to):

  • Visa refusal or rejection by UAE authorities
  • Changes in immigration policy, procedures, or eligibility rules
  • Client change of mind or change of personal circumstances
  • Client inability to meet eligibility requirements or provide required documents
  • Failure to follow guidance, timelines, or instructions
  • Delays, technical issues, or authority workload outside our control
  • Dissatisfaction with outcome where services were delivered as described
  • Any other reason whatsoever

By purchasing our services, you acknowledge and accept this no-refund policy unconditionally.

6. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any direct, indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount paid for the specific service purchased
  • We are not responsible for costs incurred due to rejected applications or missed deadlines
  • We disclaim all warranties, express or implied, including fitness for a particular purpose

7. Third-Party Links and Resources

We may reference official websites or third-party resources for convenience. We are not responsible for third-party content, accuracy, availability, or changes. Always verify information with official sources.

8. Intellectual Property

All materials we provide (templates, checklists, written guidance, and documents) are for your personal use only. You may not reproduce, resell, distribute, or publish our materials without our written permission.

9. Service Access and Communication

We may deliver services via email, WhatsApp, Telegram, video call, or other agreed channels. Response times may vary depending on workload, time zones, and the service level purchased.

10. Privacy

We handle client information with care and use it to deliver the requested services. You should avoid sending sensitive information that is not required for consultancy. If you have a separate Privacy Policy page, it applies in addition to these Terms.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page. Continued use of our services after updates constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by applicable laws in the jurisdiction where our business operates, unless mandatory consumer protection laws require otherwise.

13. Contact

If you have questions regarding these Terms, contact us at support@dubaivisawork.com.